Marci Maddox is Research Director for IDC's Enterprise Content Strategies program, responsible for content workflow and content technologies research. Marci's core research coverage will include the evolution of enterprise content, customer communications, content sharing and collaboration, e-signature, forms and capture solutions. Leveraging 15 years in content and process applications, Marci will also analyze impact that new technology entrants like AI and RPA have on the way organizations create, process, and deliver content to various destinations.