Making the Leap: Becoming a Digital-First Business
The global pandemic has permanently changed the way brands engage with their customers. Gone are the days of relying on in-person experiences to cultivate loyalty and retention. Now, digital channels are the only practical way for many brands to engage with customers. That means brands must accelerate their plans to become digital-first companies. In this session, you’ll learn how industry leaders made their own digital leap, what they learned along the way, and how their experiences can inform your own transformation.